They approached Willie for the second or third time. Willie's co-workers would always seek his help when the standard remedies and troubleshooting failed them. Note that Willie was a great guy and I had no issues with him. And that department had a "guru" that was named Willie. So one such "special" department had recently merged with the one I was assigned to. And, like many things as companies devolve, departments that were once specialized merged with other more generic departments. I worked in a technical support area where we tried to resolve hardware and software issues via phone to avoid dispatching technicians. Here's a funny true to life story from my time working in a large call center. )īut I do know that in many cases, there are "cure alls". When you get it resolved, let us know what it was will you. I could be wrong, but that's where my money is. Odds are, your computer isn't updated yet. I Photo-shopped it into the support assist just so you could see the program.Ĭamtasia doesn't crash at the drop of a hat. The Computer locks down all functions when the mother board updates. I had to take a picture of the bios update window with my camera. Haven't had any issues I've noticed.But you've got to be vigilant with these things to keep ahead of odd glitches. And sure enough, there was a update there waiting for me.Been there for 2 months. Dell Support Assist updates my drivers for me.īut I have to update the BIO's manually. If it's a home version, it should be version 1803. I suggest you look at what Windows Build is currently installed. Including Windows.Which may be miles behind up to date.It all depends on when the computer was built.They can't update themselves in the box. Most of them will update themselves with time, it the right utility is installed. Like I said, they come with basic drivers. Odds are, your going to be running into other issues with that computer.
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